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Common purchase queries answered
Orders and Shipping
Will will try to complete all customised orders between 7-10 days. This will be confirmed at your time of ordering. For plain garments we will be able to dispatch these within 1-2 working days.
It is very easy to create an account. All you need is your email address at hand to make an account.
To change the shipping address of your order, please contact one of our sales team. The information can be found in the Contact Us section.
You will receive an email confirmation of your order, you will then be updated with the current status of your order as it changes.
As a company we will not keep any record of card details on file. Our customers will be responsible for completing all card information.
All items that we sales will be charged with tax expect for items that are tax exempt.
We currently ship to Northern Ireland, Ireland and Main land UK.
Depending on the size of your order will determine how we package it. Should you require more information on the packaging of your order please contact us before shipping.
If you need to swap an item
Returns and Exchanges
There is currently two reasons which we can offer you a return:
- If you have received faulty goods or the wrong item for Sewing Solutions. In this case we will arrange for the item(s) to be collected and refund/replaced as soon as possible.
- We can also accept returns on non-customised clothing given that it is in its original packaging and still has the labels attached. In this instance, it will be the customers responsibility to return the items. We will then refund/replace the items as soon as possible. You have the right to return within 14 days of delivery.
We would be sorry to hear that. If this has been a mistake on our part will arrange for a collection and for the item to be refunded/ replaced as soon as possible.
Please contact us on the information provided on the site and we will work with you and the couriers to have the situation resolved as quickly as possible.
Delivery details can be found in the contact us section of the website.
For immediate support please contact us on our telephone number were someone will be willing to help. If it is not urgent please send an email to the approbate person found in the contact us area.
This can be very simply resolved. Just contact us by email or phone and we can arrange to have this changed.
We will always do our best to suit the needs of our customers. Unfortunetly on customised products it may be to late to cancel the order, this will mean full payment must be received at the completion date.
Ordering an item that has sold out will put the item onto back order, you will then be notified when the item becomes available and your order status changes.