Refunds & Returns

Buy it blank or buy it


Customer satisfaction matters above all else to us, so if you are dissatisfied please get in touch.

  • If you have received faulty or incorrect items, please contact our customer service team within 48 hours of delivery who will be happy to help sort it out. Please note that any garments that are personalised in anyway can not be returned. 

  • If you wish to return items to us for any other reason please get in touch by email with your order reference, so that we can issue your returns authorisation.

  • Your returns authorisation needs to be included with the returned items. All items need to be returned in a re-saleable condition within 28 days of delivery.

  • Unfortunately we don't offer a free returns service. We recommend using a signed for delivery service to get your items back to us.

  • Returns will not be accepted without a returns authorisation.

  • The following items cannot be returned, 

    • face masks and coverings

    • underwear

    • clearance items

    • any items that have been customised in any way 

    • items that are sealed for hygiene reasons



  • We will notify you by email once your returns have been received.

  • After they have been checked by one of our team we will process your refund. 

  • We aim to complete all of this within 5 days.

  • Your refund will be made by the original payment method. 

  • Please be aware that it may take a few days for your refund to appear depending on your bank. 


Customers Own Garments

While we are happy to accept your own garments for embroidery and printing, we cannot guarantee that your supplied garments are suitable for such work.

Embroidery/Print onto customer’s items is done so at the customer’s own risk and we cannot be held responsible for any damage caused, therefore will accept no returns or issue any refunds on customers own garments.