Orders and Shipping
I can’t see what I'm looking for, do you supply it?
The answer is most likely YES! If it’s workwear, corporatewear, teamwear, leisurewear, schoolwear or promotional clothing, we can usually supply it. If you need help with your order, just pop us a message on the chat or email us across your requirements and we will be able to advise you if we can supply it or not! Our team will reply anytime between 8am to 5pm Monday to Friday.
How will I receive my artwork proof?
We always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. Artwork will look to proof out all orders within 24-48 working hours of orders being placed. If an order is placed after 12pm, this will begin from 9am the following working day. You will receive your artwork proof via email. Your artwork must be approved before any production can be carried out. We are not responsible for errors once permission for production has been given by the customer
Do you charge for delivery?
Delivery is free on all orders over 150.00(ex vat). Orders under this value will be subject to a delivery charge relevant to your location, Please see our Delivery Cost in the footer of our Website for the most up to date pricing.
How long will my order take?
Customised orders take between 7-10 Working days from the date that the proof is agreed, should there be any stock shortages etc . We will keep you informed. None Customised orders take between 1-4 Working days
How can I Pay?
Paying for your order is easy! We accept the following payment methods Credit/Debit Card Paypal Bacs Cheque (Order will not be dispatched until payment is cleared Or you can apply for a Credit Account, you will find the application in the footer of our website.
Do you provide Samples?
Samples of all our products are available. However, due to the cost of administration and time ordering and returning garments, Samples are charged in full but can either be used in a future order or be returned without a restock charge. You can see more about samples in the Samples section of our website.
Where can I find size guides?
Due to the fact we stock items from a wide range of suppliers we don't have one generic size guide on our site. However we are committed to providing you with the latest size guides which are given to us by each brand/supplier. We generally provide a size guide per brand. Some products have a size guide per item, sizes will be details are each products description on our website, Should you have any questions or queries please get in touch with our sales team at support@Sewingsolutions.info
What is the returns policy ?
In short, any items that is not customised can be returned within 28 days, returned in a resalable condition. If your order is branded or personilised in any way, items can not be returned. For our full returns policity please see below link - (Link to return and refunds page)
Can I collect my order from you?
Absolutely! Just let us know you plan to do so, and we will have it sitting ready!
Who can I speak to if I have a problem?
If you would like to raise a concern or have any questions about your order you can contact us directly, email firstname.lastname@example.org or give us a call on (028) 90 749 719